HelpStaff and phones
Staff and phones
Who gets in, on which phone, and what to do when somebody leaves or a phone goes missing.
How a tech signs in
- The shop code is six characters and is not a secret: it is on your labels and on the sign-in screen.
- Each person has their own name and their own PIN — four to six numbers, picked by them. The record says who did the work, so two techs do not share a sign-in.
- A phone is let in once: the owner makes a six-number code in Admin → People → Phones & computers, good for fifteen minutes, and the tech types it on that phone.
- It does not have to be a shop phone. Most shops let the techs use their own, and a phone that goes missing is locked out in Admin → People → Phones & computers without touching anybody else.
- After that first time the phone remembers the shop, and signing in every morning is a name and a PIN.
How the owner signs in
- The owner signs in with an email address and a password, and can turn on an authenticator app as well.
- The owner is the only one who can add people, let phones in, change what the shop charges, or export the records.
Somebody new
- Add them in Admin → People: a name, what they do, and a PIN they pick. They sign in on a phone that is already let in.
- There is no limit on how many people, and nobody is charged for.
Somebody has left
- Turn their account off in Admin → People. They cannot sign in again from that second.
- Everything they did stays in the record under their name. Nothing is deleted, ever — a record that can be tidied up afterwards is not a record.
A phone has been lost
- Lock it out in Admin → People → Phones & computers, from a different phone. Whoever has it is signed out and cannot sign in again on it.
- Nothing it had already saved is affected, and nobody else is signed out.
- Anything that phone had not yet sent is on that phone and nowhere else. That is the one thing a lost phone costs.
A PIN that will not work
- Five wrong PINs in a row locks that person out for fifteen minutes. It is the same lock whether the PIN is being guessed or mistyped.
- The owner can set a new PIN in Admin → People straight away rather than waiting it out.
The rest of the help
Everything Treadstock can be asked, split by what you came to find out.
On the floorThe four things a tech does, each in a few lines. Print it or read it on the phone.Bringing your records inYour customer list from the system you use now, and the rack you already have.Paying for itWhat it costs, when that starts, and what happens if you decide against it.Where your records liveWho can read your shop’s data, where it sits, and what we do not do with it.
Not here? Write to [email protected] and a person reads it.