HelpOn the floor
On the floor
The four things a tech does, each in a few lines. Print it or read it on the phone.
Put a set away
- Put away → whose tires these are, what the tires are, where they go. About ninety seconds.
- If they have been here before, search their name at the top and the rest fills in.
- The set number is already filled in. Type over it only if the tires already carry a number.
- At the end you get the label to print, or the chalk mark to write on the tire.
Find a set
- Type any part of what you know: part of the surname, three letters of the plate, the phone number, the set number or the shelf code.
- Search less, not more. “doucet” finds Doucette; the whole name typed with a space in the wrong place finds nothing.
- Or press Scan label and point the phone at the label on the tire.
- The shelf code comes back big enough to read from the door. That is where you walk to.
Rack it, move it, hand it back
- Open the set and the three buttons are the three things that happen to it: the customer is swapping, the customer is picking these up, or it moves to another spot.
- Move to another spot changes the code on the label, so print the new one or re-chalk it.
- The shelf frees up on its own. Nothing has to be tidied up afterwards.
Photos and labels
- Six photos per set. Take them at intake, while the wheel is in your hand and the customer is still there.
- Tapping + asks what it is first — “scuff on the inside of the near-side rim, already there” — and then opens the camera. That sentence is what answers “you scratched my rim” in April.
- No printer? Chalk it. The app gives each set a short mark — D001 for Doucette’s set 1001 — and searching finds it by the mark or by the number.
- A label that fell off is reprinted from Labels. Nothing about the set changes.
No signal in the container
- Keep working. What you do is kept on the phone and goes to the office on its own once you are back in signal.
- The badge at the top says how many are waiting. Do not sign out until it says everything is saved.
- Signing in needs signal. Sign in at the shop before you walk out to the container, not at the container door.
- It is kept on the phone itself, so you can close the app, lock the phone or let the battery go flat — what was waiting is still waiting, and goes the next time you have signal.
- The one exception is a private window, where the browser keeps nothing after you close it. The badge says “to send” instead of “saved here” when that is what you are in.
The rest of the help
Everything Treadstock can be asked, split by what you came to find out.
Staff and phonesWho gets in, on which phone, and what to do when somebody leaves or a phone goes missing.Bringing your records inYour customer list from the system you use now, and the rack you already have.Paying for itWhat it costs, when that starts, and what happens if you decide against it.Where your records liveWho can read your shop’s data, where it sits, and what we do not do with it.
Not here? Write to [email protected] and a person reads it.